Sony: the share of problematic PS4 is less than 1 percent

After the launch of the PlayStation 4, held last week, users began to complain of problems with the console. PS4 responded to any failures by turning on the blue indicator. In response, Sony released a troubleshooting guide, explaining what this is all about.

According to Sony, the reason for the flashing blue indicator, which has already been called the "blue light of death", may be the incompatibility of the PlayStation 4 with the TV, a problem with the power supply or hard drive. A company spokesman said that the problem affected less than 1 percent of the set of game consoles, which is within the acceptable range for the start of sales. Considering that in the first 24 hours, Sony sold more than 1 million devices, about 10,000 owners of brand new PS4 could face the problem, writes Engadget.

However, Sony has promised to replace the problem console with fully working. Let us hope that the process will not be delayed for a long time.

Some devices may have been damaged during transport. The number of problematic PS4s does not even reach one percent, which is almost imperceptible in the total sales volume and is within the allowable rate at the time the new product is launched onto the market. We understand the dissatisfaction of consumers affected by this problem. We are working with them and with our retail partners to resolve the problem that has arisen and are addressing the issue of replacing defective devices, says Sony Computer Entertainment America (SCEA).

Sony said it is closely monitoring the situation and believes that these are isolated cases. The company recommends solving the problem related to the lack of an image on the screen in the following way: turn off the game console by pressing and holding the power button for 7 seconds, then check the connection density of the hard disk contacts.

The article is based on materials https://hi-news.ru/consoles/sony-dolya-problemnyx-ps4-sostavlyaet-menee-1.html.